In just two years, PKX has revamped its camera and jetting operations, tripling its fleet, opening new branches, and adding 25 employees. The division now operates nine combo jetter trucks and six high-tech camera trucks, plus 10 new pieces of specialized equipment that complement hydro excavation services.
The Savannah branch began with one operator and a single jetter, but demand quickly grew. As clients requested more camera work, especially for final pipeline inspections, PKX invested in advanced camera technology. Savannah is now the preferred third-party camera provider for the city and surrounding counties, handling full assessment projects for the City of Savannah, Tybee Island, Garden City, and Thunderbolt, Georgia.
That success led to a Jacksonville branch, which has contracts with JEA and nearby municipalities. In Lancaster, PKX landed an Intel contract and quickly gained traction in the contractor market.
“We have proven we can handle the biggest jobs,” said PKX Division Manager Keith Egloff. “From new home developments to massive industrial builds, our crews have the skills, equipment, and drive to deliver.” The Lancaster team is also working with MPW to add a fully integrated industrial service line.
Technology has transformed operations. PKX partnered with POSM software to digitize municipal blueprints, allowing crews to work from truck-based systems and remove manual blueprint use. “What used to take hours of paperwork can now be done instantly in the field,” Egloff explained. “It is faster, cleaner, and far more accurate.”
One of the most significant advances is PKX’s custom-built customer portal. Previously, delivering inspection footage was slow, relying on thumb drives or CDs, which were often lost, damaged, or blocked by client security rules. Competitors using off-the-shelf software couldn't share files remotely, requiring same-network access.
MPW solved this by creating its own system. As soon as a truck returns, the software automatically retrieves the video, syncs it to an internal server, and uploads it to the cloud. Clients can log in or receive a secure link to view videos and reports anytime. “It is all about giving customers immediate, transparent access to their data,” Egloff said. “We are the only ones in the industry offering this level of service.”
CIO Tony Miller credits the company’s desire to invest in custom technology as the reason PKX was first on the market. “Third-party vendors don’t build file-sharing into their products because it’s not their business,” Miller said. “We built our own system from the ground up, and that gave us the flexibility to solve problems competitors can’t.”
The portal also offers PDF reports, work orders, invoices, and usage data. Upcoming features include online bill payment and Power BI dashboards with infrastructure history and predictive maintenance insights. “The portal is only going to get better from here,” Egloff noted. “We aim to make it a one-stop shop for project information.”
Egloff attributes PKX’s growth to its people. “Our frontline teams are our best salespeople,” he said. “When you focus on safety, training, and quality, revenue follows.” With that approach, PKX has achieved tremendous growth in five years and regularly exceeds profit goals. “We can buy the best equipment in the world,” Egloff said, “but it is the people who make it work. That is what sets us apart.”
